customer experience !
Improve key moments in the customer journey with conversational technology to increase customer life-time value.
Customers have higher standards for good experiences
Customers can easily access a wider range of options
Customers rapidly switch to competitors based on the quality of their overall experience
Customers want brands to exceed expectations at each step of the customer journey
Customers find it important to receive an immediate response to their customer support questions
aim for customer success
Grow customer engagement with omnichannel experiences & highly personalized interactions.
Improve customer care with instant answers to inquiries and around-the-clock troubleshooting.
Increase customer retention & satisfaction by leveraging insights in real-time.
MEET MAAIKE COPPENS
Hi, I’m Maaike – an award-winning conversational CX designer & strategist, keynote speaker, trainer and co-author of the Voice UX Workbook.
With over a decade of experience in copywriting and experience design, I found conversational CX the perfect blend.
I’m passionate about bridging the gap between brands and their customers, creating connection with conversations.
define your conversation strategy
In-depth research and targeted analysis of customer behavior.
Customer experience mapping & identification of critical moments in the customer journey.
Optimisation of the brand-costumer relationship with conversational AI.
across conversational channels
Chatbots & Messaging
Facebook Messenger, Wechat, Webchat, Live Chat, …
Voice User Interfaces
Google Actions, Alexa Skills, Samsung Bixy, IVR Systems, Voice Search, …
Multi-device, Multimodal devices, Multi-agent devices, Voice Integrations, …
From Our Clients
“I had the pleasure to work with Maaike on a Voice Bot project. Maaike is the kind of person you want in your team if you want to get things done, fast. She is passionate, efficient and greatly-skilled.”
« Maaike’s commercial savvy and empathy as well as the breadth of her experience in a very fast-moving space make her an inspiration to be around. I cannot recommend her highly enough. »