rethink your
customer experience !
Improve key moments in the customer journey with conversational technology to increase customer life-time value.
customer satisfaction
is challenging
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Customers have higher standards for good experiences
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Customers can easily access a wider range of options
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Customers rapidly switch to competitors based on the quality of their overall experience
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Customers want brands to exceed expectations at each step of the customer journey
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Customers find it important to receive an immediate response to their customer support questions
aim for customer success
Customer Engagement
Grow customer engagement with omnichannel experiences & highly personalized interactions.
Customer Care
Improve customer care with instant answers to inquiries and around-the-clock troubleshooting.
Customer Retention
Increase customer retention & satisfaction by leveraging insights in real-time.
MEET MAAIKE COPPENS
Hi, I’m Maaike – an award-winning conversational CX designer & strategist, keynote speaker, trainer and co-author of the Voice UX Workbook.
With over a decade of experience in copywriting and experience design, I found conversational CX the perfect blend.
I’m passionate about bridging the gap between brands and their customers, creating connection with conversations.
featured
Sharing insights and concrete learnings at events & in interviews worldwide.
define your conversation strategy
Analyze
In-depth research and targeted analysis of customer behavior.
Identify
Customer experience mapping & identification of critical moments in the customer journey.
Optimize
Optimisation of the brand-costumer relationship with conversational AI.
across conversational channels
Chatbots & Messaging
Facebook Messenger, Wechat, Webchat, Live Chat, …
Voice User Interfaces
Google Actions, Alexa Skills, Samsung Bixy, IVR Systems, Voice Search, …
Multimodal
Multi-device, Multimodal devices, Multi-agent devices, Voice Integrations, …
From Our Clients
“I had the pleasure to work with Maaike on a Voice Bot project. Maaike is the kind of person you want in your team if you want to get things done, fast. She is passionate, efficient and greatly-skilled.”
« Maaike’s commercial savvy and empathy as well as the breadth of her experience in a very fast-moving space make her an inspiration to be around. I cannot recommend her highly enough. »