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rethink your
customer experience !

Improve key moments in the customer journey with conversational technology to increase customer life-time value.

customer satisfaction

is challenging

 

  • Customers have higher standards for good experiences

  • Customers can easily access a wider range of options

  • Customers rapidly switch to competitors based on the quality of their overall experience

  • Customers want brands to exceed expectations at each step of the customer journey

  • Customers find it important to receive an immediate response to their customer support questions

aim for customer success

R

Customer Engagement

Grow customer engagement with omnichannel experiences & highly personalized interactions.

Customer Care

Improve customer care with instant answers to inquiries and around-the-clock troubleshooting.

Customer Retention

Increase customer retention & satisfaction by leveraging insights in real-time.

MEET MAAIKE COPPENS

Hi, I’m Maaike – an award-winning conversational CX designer & strategist,  keynote speaker, trainer and co-author of the Voice UX Workbook.

With over a decade of experience in copywriting and experience design, I found conversational CX the perfect blend.

I’m passionate about bridging the gap between brands and their customers, creating connection with conversations.

featured

Sharing insights and concrete learnings at events &  in interviews worldwide.

Voice Summit Global - Speaker
Inside voice award-winning voice UX designer
AI Tools - Inclusion - Speaker Conversation Design 19

define your conversation strategy

U

Analyze

  In-depth research and targeted analysis of customer behavior.

Identify

Customer experience mapping & identification of critical moments in the customer journey.

w

Optimize

Optimisation of the brand-costumer relationship with conversational AI.

across conversational channels

w

Chatbots & Messaging

Facebook Messenger, Wechat, Webchat, Live Chat, …

Voice User Interfaces

Google Actions, Alexa Skills, Samsung Bixy,  IVR Systems, Voice Search, …

Multimodal

Multi-device, Multimodal devices, Multi-agent devices, Voice Integrations, …

From Our Clients

I had the pleasure to work with Maaike on a Voice Bot project. Maaike is the kind of person you want in your team if you want to get things done, fast. She is passionate, efficient and greatly-skilled.

Laurent Dunys

Innovation Manager

« Maaike’s commercial savvy and empathy as well as the breadth of her experience in a very fast-moving space make her an inspiration to be around. I cannot recommend her highly enough. »

Martin Hennesey

Founder, The Writer

start the conversation today!

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BOOK A CONSULTATION

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